About
Hi, I'm Matt — your one-person IT department.
Credentials
- AAS, IT Network Systems Administration — Fox Valley Technical College
- ITIL v4 Foundation certified
- Six Sigma White Belt
I've spent about ten years in IT, and I've done just about every job there is in a support org. I started as a support technician — the person on the phone walking you through the fix — then moved up to helpdesk manager, and eventually service manager, running the team that kept people working.
Along the way I've supported teams of up to 1,000 endpoints and 600 users across healthcare, managed services, and manufacturing. That means I've seen the messy stuff: the 2am outages, the half-documented networks, the "it's always been like that" problems nobody owns. I've also seen what good looks like — clear processes, real documentation, and pricing that doesn't make people nervous to ask for help.
I started IRLit because most small businesses and homes in the Fox Valley don't need a giant IT firm with a giant invoice. They need one person who knows their setup, shows up, explains things in plain English, and tells them the price before the work starts. That's the whole idea.
Tools & technology I work with
How I work
Four things you can count on every time
Plain English
I explain what's wrong and what I'll do in words you actually understand — no jargon, no condescension.
Clear quotes
You get the cost before work starts. Hourly or flat, you always know what you're paying for.
Honest recommendations
If a free or cheaper fix works, I'll tell you. I'd rather earn your trust than pad a bill.
Documented work
I write down what I did so you have a record — and the next person isn't starting from scratch.
Ready for IT help that shows you the price first?
Tell me the problem and I'll tell you the cost — in plain English, before any work starts. Local homes and small businesses across the Fox Valley, and remote support nationwide.